Shipping & Returns

PACKAGING

Environmental responsibility matters to us, therefore we, at Petar Petrov offer an eco-friendly packaging in the highest quality to ensure you a distinct shopping experience with us.

Our eco box is made out of sustainably sourced recycled cardboard, it is plastic free and recyclable. Additionally, you can choose to receive our handmade zippered canvas case which is crafted from 100% natural cotton. 

SHIPPING METHODS

All deliveries are handled through UPS Standard or DHL Express.

Shipments sent by Petar Petrov are insured against theft and accident damage by our courier partners. Upon receipt of shipment and written acknowledgement, this insurance coverage ceases to exist.

For security reasons, we do not deliver to post office boxes and in case of partial shipments, shipping costs will be charged only once.

Our main service hours for processing and sending orders are Monday to Friday, from 10 am to 6 pm CET (with the exception of Austrian public holidays).

SHIPPING COSTS 

For shipments within Austria, we offer free DHL Express shipping.

We also offer same day delivery for Vienna, please contact our customer service to organise it for you.

We offer free UPS Standard shipping for the following countries:
Andorra, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia (mainland only), Finland, France (mainland only), Germany (mainland only), Greece (mainland only), Hungary, Ireland, Italy (mainland only), Latvia, Liechtenstein, Lithuania, Luxembourg, Monaco, Netherlands, Norway, Poland, Portugal (mainland only), Romania, San Marino, Slovakia, Slovenia, Sweden, Switzerland, United Kingdom (mainland only).

For all other countries we offer express shipments only. 

The shipping costs for express shipments depend on your delivery country. Please refer to the below table for detailed information. 

ZonePriceCountries
EUR 19.00Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland France, Germany, Greece, Hungary, Ireland. Italy, Latvia, Lithuania, Luxembourg, Monaco, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Vatican City
2EUR 29.00Albania, Andorra, Belarus, Bosnia Herzegovina, Canada, Hong Kong, Iceland, India, Indonesia, Israel, Japan, Kosovo, Liechtenstein, Macedonia, Malaysia, Malta, Mexico, Moldova, Montenegro, Norway, San Marino, Serbia, Singapore, Switzerland, Taiwan, Thailand, Ukraine, United Kingdom, United States
EUR 39.00Australia, Bahrain, Egypt, Georgia Republic of, Jordan, Kuwait, Lebanon, Morocco, New Zealand, Nigeria, Oman, Philippines, Qatar, Saudi Arabia, South Africa, South Korea, Turkey, United Arab Emirates, Vietnam

COUNTRIES WE DELIVER TO

We deliver to over 70 countries all over the world. Please check our shipment list for more detailed information.  

AHS
Albania Hong KongSan Marino
Andorra HungarySaudi Arabia
Australia ISerbia
Austria IcelandSingapore
BIndiaSlovakia
BahrainIndonesiaSlovenia (IDG origin only)
BelarusIrelandSouth Africa
BelgiumIsraelSouth Korea
Bosnia HerzegovinaItaly, mainland onlySpain, mainland only
BulgariaJSweden
CJapanSwitzerland
CanadaJordanT
CroatiaKTaiwan
CyprusKosovoThailand
Czech RepublicKuwaitTurkey
DLU
DenmarkLatviaUkraine
ELebanonUnited Arab Emirates
EgyptLiechtensteinUnited Kingdom, mainland only
(includes England, Northern Ireland, Scotland, Wales)
EstoniaLithuaniaUnited States
FLuxembourgV
FinlandNVatican City
France, mainland onlyNetherlandsVietnam
GNew Zealand 
Georgia, Republic ofNigeria 
Germany, mainland onlyNorway 
Greece, mainland onlyO 
MOman 
MacedoniaPhilippines 
MalaysiaP 
MaltaPoland 
MexicoPortugal, mainland only 
MoldovaQ 
MonacoQatar 
MontenegroR 
MoroccoRomania  

TRACK YOUR ORDER

As soon as we have dispatched your order you will receive an email stating the DHL or UPS tracking number. 

You can also contact Customer Care on +43 660 2990766 or email the team on customercare@petarpetrov.comand ask about the status of your order.

DUTIES & TAXES

No additional taxes or customs duties are charged for articles that are shipped within the European Union, Switzerland, United Kingdom, United States of America, Canada. The articles’ prices and shipping costs include customer duties and taxes and are thus listed as gross prices.

For all other countries we will deliver as DDU (Delivery Duty Unpaid). If you select one of those countries, product prices displayed are exclusive of all taxes and duties.

Once your order arrives at its destination, you will be required to pay all import duties, customs and local sales taxes for where you’re shipping to. For an estimate of taxes and duties on your purchase, contact your local customs.

RETURNS

We hope you are delighted with your purchase. If you are not perfectly satisfied, you may return items within 14 days of receipt. 

How to return one or more articles?

1. Log into your account at petarpetrov.com

2. Visit your orders and select the order you wish to return or part return

3. Follow the on-screen instructions to initiate the return request

4. Once your return request is confirmed, follow the on-screen instructions on how to arrange the return collection or drop off your parcel at a convenient UPS or DHL service point

All returns should be sent back with tags and seals intact and in the original packaging provided.

UPS Standard

For returns with UPS please visit https://www.ups.com/and select your country at the top of the site. You can either call UPS customer service to schedule a collection or drop off your parcel at a convenient UPS service point.

DHL Express

For returns with DHL please visit https://mydhl.express.dhl/and select your country at the top of the site. You can schedule the collection directly online or call DHL customer service. Alternatively, you can visit https://locator.dhl.com/and drop off your parcel at a convenient DHL service point.

Returns outside of the EU

Please fill out the Returns Invoice by ticking the items you are returning, include it in the package and additionally insert three copies in the see-through envelope and attach it to the package for customs purposes. 

CONTACT US

WhatsApp: +43 6602990766

Monday to Friday from 10 am to 6 pm CET (with the exception of Austrian public holidays)

Phone: +43 6602990766

Monday to Friday from 10 am to 6pm CET (with the exception of Austrian public holidays)

Email: customercare@petarpetrov.com

We reply within 24 hours during office hours: Monday through Friday 10 am to 6 pm CET (with the exception of Austrian public holidays)